Critical incident support for schools
Keeping your school secure, your people safe and your reputation intact.
EVOLVEAdvice has partnered with Pharos Response to provide access to a range of integrated specialist services and experienced crisis management professionals, any time of the day or night.
Year round, 24/7 support is included in the EVOLVE Advice Premium advice package.
Pharos’ front line incident support line and call overflow facility provide resilience to the School, Trust or LA own duty system, providing confidence that those all-important critical calls will never be missed. Their services combine together to provide a seamless incident support solution: they are so much more than traditional crisis PR alone.
The Pharos incident team has supported schools through all kinds of incidents, not just those relating to educational visits. These have ranged from serious parental complaints involving the press and social media, blackmail attempts to coach crashes, tragic student fatalities and suicides and serious safeguarding breaches.
Schools are supported with immediate access to practical, experienced incident managers, crisis PR and stakeholder communications specialists, social media experts, trauma counsellors and health and safety professionals. This service provides valuable peace of mind year-round and can be life or reputation saving when the unexpected happens.
24/7 Incident Response
The Pharos team of experienced Incident Managers are waiting for your call 24/7 to provide assistance, whatever your incident. They can also provide round-the-clock access to PR and communications specialists, trauma counsellors, social media experts and H&S practitioners. They are an experienced, guiding hand, just when you need them.
Talk to us about your support needs
Email info@evolveadvice.co.uk to discuss our Premium advice service package or to upgrade from you current package.
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Pharos, risk and reputation management experts, are available 24/7 to help your senior leadership team respond to incidents, emergencies or serious issues. This support extends beyond educational visits. With EVOLVE Advice Premium, you can access this emergency support for off-site, on-site or school community related incidents enabling you to respond swiftly and effectively to serious incidents.
The package includes:
Expert incident and crisis management mentoring
PR and communications support
Social media monitoring
Health & safety advice
Specialist second opinions
Trauma after care
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Emergencies on educational visits are rare but they do happen. In many cases, a critical incident can be avoided by careful preparation, risk management strategies and effective staff training. However, sometimes external events are outside of your control. In these cases, situations can develop rapidly and how you respond to a critical incident can make a big difference to the outcome for your students, staff and the school itself.
Governors, and the Board in academies and independent schools can be held responsible for the consequence of incidents, especially if poorly managed.
Over many years, the Pharos team have supported schools in responding to a wide range of critical incidents and crises, such as:
Anaphylaxis on visits and school site
Coach and school minibus crashes (UK and overseas)
Missing students on school visits
Student injury or death on educational visits
Student suicides
Serious sexual assaults
Headteacher blackmail
Full school lockdowns due to armed intruders
Read more about Pharos critical incident support for schools.
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When you join EVOLVE Advice on a Premium service package, the Pharos 24/7 incident response service is automatically activated. The Pharos team will contact you to explain the details of the service and to arrange contracts directly with you.
If you are an existing client of EVOLVE Advice and would like to upgrade for access to the 24/7 incident support service, please contact us at support@evolveadvice.co.uk.
FREE RESOURCE: Critical Incident Checklist
This example 'Initial Actions Checklist', produced by Pharos Response with EVOLVE Advice, can be used within a school critical incident plan to provide a list of actions for the incident team leader to follow. It us intended for a school Home Contact, EVC or other senior colleague who may be receiving calls from visit leaders in need of support.
More services from Pharos Response
School Security Audits & Training
Highly popular with independent schools and MATs, their experienced security and H&S professionals review policies and procedures before carrying out a detailed school site tour to establish school specific threats, challenges and weaknesses. Practical, realistic recommendations are provided in a comprehensive report, including template documents for implementation.
Critical Incident Spokesperson Training
An interactive, engaging and highly valuable training day to provide Senior Leaders with the skills and experience of how to successfully deliver your messages to the press while also protecting the school’s reputation, in the wake of a critical incident.
